1. General
All orders that are accepted and goods supplied are subject to the following express terms and conditions of Melux whose office is at 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH. UK registered in England & Wales. These terms may change without notice to you in relation to future sales.

2. Description and price
2.1 The description & prices of the goods you order will be as shown clearly at the time you place your order. The goods are subject to availability and price changes. If the goods you have ordered are not available or have encountered a change in price we will inform you as soon as possible and allow you to decide if you wish to proceed or cancel the order. If you cancel and payment has been made we will refund you in full.

2.2 Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of equipment and applications before purchasing them

3. Delivery and shortages
3.1 Delivery charges will be applicable to every order, unless not mentioned during the checkout as it will be included.

3.2 In the case of goods purchased by credit/debit card (PayPal); those goods can only be shipped to the card holders registered statement address.

3.3 If there is a change in the agreed delivery date then the buyer has the right to cancel the order and receive a full refund of the amount paid.

3.4 If the delivery has been attempted on the agreed date but the buyer is not available to take delivery of the goods then an additional delivery charge may be applicable if the delivery is to be rescheduled.

3.5 Delivery dates and times are given in good faith but shall not account to any contractual obligation to deliver at the times stated. Mena Lux Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

3.6 Upon taking delivery of the goods the customer should examine the goods and sign the delivery note. If there is a shortage in the goods received, details should be written on the delivery note. Furthermore for any goods received damaged or otherwise in a state of physical impairment, we must be contacted immediately or within 5 days of such delivery. We will not accept any Liability for damaged goods thereafter as couriers will not authorise such requests after the 5 days.

3.7 If you have not received delivery within 5 days of placing you order, please email us at sales@melux.co.uk.

3.8 If you do not contact us within 10 days of placing the order, it may be too late for us to help you as couriers only allow 7 days for any delivery disputes.

4. Distant selling regulations 2000
4.1 All cancellations must be confirmed in writing, fax or email (cc@melux.co.uk).

4.2 The Buyer may cancel the order, from the date of ordering to the day before the day of dispatch of the order, without any charges and the Company will refund the Buyer in full by the original method of payment.

4.3 The Buyer has a duty of care, under the regulations, to take care of the goods so they can be re-sold again by the Company. The Company will claim, from the Buyer, for the resulting loss in value for goods not kept in a reasonable condition. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day. The regulations do not apply to unsealed licensed software. The Company will refund less appropriate deductions (including courier delivery and collection charges) to the Buyer within 30 days of the written notice of cancellation, by the original method of payment.

5. Warranty & Returns
5.1 The company supplies goods with the benefit of a 12 month manufacturer warranty unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible.

5.2 If the goods supplied develop a defect while under warranty or you have a complaint you should notify us in writing or e-mail warranty@melux.co.uk. All Returns will need to be authorized by members of our Service team (otherwise they may subject to rejection).

5.3 Any requests for Returns after 14 days will be subject to confirmation of terms and a restocking fee up to 25% as long as the goods are in ‘As New’ condition, fully boxed and with all original contents and packaging within.

5.4 Software items will not be accepted for a return unless the goods are faulty, misdescribed, the shrink-wrap or copy right seal is intact. Items returned as faulty but found to have no fault (tested by manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.

5.5 Proof of dispatch must be retained until the Company acknowledges safe receipt.

5.6 All packaging material should be retained until the goods are fully tested and functional. Returned goods should be within their original packaging.

6. Faulty products

6.1 Dead On Arrival products (DOA – Up to 28 Days) If you feel your item is faulty on arrival, we would advise contacting our technical support on cc@melux.co.uk. between 9:30am and 6:00pm, (Mon-Fri, excluding bank holidays) to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting or technical support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

6.2 Item not as described In the rare event your item is not as described, please send us an email at cc@melux.co.uk. with the details and we will organise a free return and a replacement for you.

6.3 Faulty products beyond 28 Days If your item develops a fault after 28 days DOA period, please contact the manufacturer to get it fixed. Faulty products cannot be returned for Refund beyond 28 days DOA period unless authorised by manufacturers.

7. Consequential loss
The Company’s liability will be limited to the value of the goods only and not for any consequential damages or losses howsoever caused.

8. Data protection
We will take all reasonable precautions to keep the details of your order secure but unless the company is negligent, we will not be liable for unauthorised access to information supplied by you. please read our Privacy Policy Here